PRIVACY POLICY
This Privacy Policy explains how DOFORNO LIMITED, trading as DOFORNO, collects, uses and protects your personal information when you visit our website, contact us, place an order, make a booking or use our services.
1. Who we are
DOFORNO LIMITED is the data controller for the personal information we collect.
Company number: 17155944
Registered office: 139 Ford Green Road, Stoke-On-Trent, Staffordshire, United Kingdom, ST6 1PF
Website: doforno.co.uk
Email: [add email address]
2. Personal information we collect
We may collect and use the following personal information:
your name;
email address;
phone number;
billing or delivery address;
order details;
booking details;
payment confirmation details;
messages or enquiries you send us;
allergy or dietary information you choose to provide;
website usage information, such as pages visited and device/browser information;
marketing preferences, where applicable.
We do not intentionally collect unnecessary personal information.
3. How we collect your information
We may collect information when you:
use our website;
complete a contact form;
place an order;
make a booking;
contact us by phone, email, social media or in person;
sign up to receive marketing;
interact with us through third-party platforms;
accept or manage cookies on our website.
4. How we use your information
We use your personal information to:
respond to enquiries;
process and manage orders;
provide collection or delivery services;
manage bookings;
process payments;
deal with refunds, complaints or customer service requests;
keep records for accounting, tax and legal purposes;
improve our website, services and customer experience;
send marketing updates where you have consented or where we are otherwise allowed to do so;
protect our business, website and customers from fraud or misuse.
5. Our lawful bases for using your information
We only use your personal information where we have a lawful basis to do so. This may include:
Contract: to process your order, booking or request.
Legal obligation: to keep records required for tax, accounting or legal purposes.
Legitimate interests: to run and improve our business, respond to customers and protect our services.
Consent: for certain marketing communications or non-essential cookies, where required.
You can withdraw consent at any time where we rely on consent.
6. Payment information
Payments may be processed by secure third-party payment providers. We do not normally store full payment card details on our own systems.
Please check the privacy policy of the payment provider used at checkout for more information.
7. Sharing your information
We may share your personal information with trusted third parties where necessary, including:
website hosting and platform providers, including Wix;
payment processors;
booking, ordering or delivery providers;
email and communication providers;
accountants, legal advisers or professional service providers;
IT and security providers;
regulators, authorities or law enforcement where required by law.
We only share information where necessary and appropriate.
8. International transfers
Some of the third-party services we use may process information outside the UK. Where this happens, we expect appropriate safeguards to be in place to protect your personal information in accordance with applicable data protection law.
9. How long we keep your information
We keep personal information only for as long as necessary for the purpose it was collected.
As a guide:
order and transaction records may be kept for accounting and tax purposes;
enquiry records may be kept for as long as needed to respond and manage customer service;
marketing information is kept until you unsubscribe or withdraw consent;
website analytics information is kept according to the settings of the relevant analytics provider.
We may keep some information longer where required by law or to resolve disputes.
10. Cookies and similar technologies
Our website may use cookies and similar technologies to make the site work, improve performance, understand how visitors use the site and support marketing.
Some cookies are strictly necessary for the website to function. Others, such as analytics or marketing cookies, may require your consent.
You can manage cookies through our cookie banner, where available, or through your browser settings.
11. Marketing
We will only send marketing communications where we are allowed to do so. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.
12. Your rights
Under UK data protection law, you may have rights including the right to:
access your personal information;
correct inaccurate information;
request deletion of your information;
restrict or object to certain uses of your information;
request transfer of your information;
withdraw consent where processing is based on consent;
complain to the Information Commissioner’s Office.
To exercise your rights, please contact us using the details below.
13. Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
However, no website, email or online service can be guaranteed to be completely secure.
14. Third-party links
Our website may contain links to third-party websites or platforms. We are not responsible for their privacy practices. Please read their privacy policies before providing personal information.
15. Complaints
If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.
You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.
16. Contact us
For privacy questions or requests, contact: